What We Need From Examiners and Other Office Staff

1. Examiners and staff have an understanding of disabilities and the anxiety that individuals may have about medical/dental visits


2. Treat individuals and caregivers with the same respect and dignity as others receive and recognize unique family strengths


3. Have short wait times and a low stress, quiet environment, with special or separate waiting rooms


4. Speak directly to the individual


5. Allow extra time for the appointment


6. Listen to caregivers’ and individuals’ expressed needs


7. Share complete and unbiased information with families


8. Allow caregivers to be present during visit and ask them questions when needed


9. See the individual as a person with unique needs, not as a “disabled person”


10. Make appropriate referrals and timely follow through with paperwork





Chapin, D.A. & Robin Worobey, R. (2008). New York State Developmental Disabilities Planning Council (DDPC):   Strategies for successful medical and dental office visits: Suggestions from New York State individuals with disabilities and caregivers. http://parenttoparentnys.org/images/uploads/pdfs/strates_for_successful_dental_office_visits_suggestions_from_individuals_and_caregivers.pdf